amphoryPellet

Privacy Policy

Privacy Policy

Last updated: May 2026

1. Introduction

This Privacy Policy ("Policy") explains how Pellet Production Management System ("we," "us," "our," or "Company") collects, uses, processes, and protects information when you use our Service. We are committed to protecting your privacy and ensuring transparency about how we handle your data. Please read this Policy carefully. If you do not agree with our practices, do not use the Service.

2. Information We Collect

2.1 Account Registration Information

When you create an account or register for the Service, we collect:

  • Full name
  • Email address
  • Password (stored securely in encrypted form)
  • Company/organization name
  • Geographic location (country/region)
  • Language preference

2.2 Profile Information

  • Avatar photo (optional) - uploaded by you for profile personalization
  • Job title or role
  • Phone number (optional)

2.3 Production and Operational Data

The Service is designed to help you record and manage production data. This includes:

  • Production shift data (worktime, output quantities, efficiency metrics)
  • Production stoppage records (duration, reason, downtime)
  • Quality test results and parameters
  • Machine/equipment information associated with your facilities
  • Team and user role assignments
  • Activity logs and system-generated timestamps

Important: We do not collect personal data through production records. Any data stored relates to operational metrics and production activities, not personal information.

2.4 Usage and Technical Data

  • Log files (access times, pages viewed, IP addresses)
  • Device information (device type, operating system, browser)
  • Session duration and frequency of use
  • Feature usage patterns
  • System errors and performance data

2.5 Communications

  • Emails you send to us for support or inquiries
  • Communications related to account management, service updates, and security notices

3. How We Use Your Information

We collect and process information for the following purposes:

3.1 Service Provision

  • Creating and maintaining your account
  • Providing access to the production management system
  • Processing production data you input
  • Generating reports and analytics based on your data
  • Enabling team collaboration and user role management

3.2 Service Improvement

  • Analyzing usage patterns to improve features and functionality
  • Identifying bugs and technical issues
  • Optimizing performance and user experience
  • Conducting research and development

3.3 Communication

  • Sending account-related notifications (password resets, account confirmations)
  • Notifying you of service updates, maintenance, or changes
  • Responding to your support requests
  • Sending periodic newsletters or updates (with your consent where required)

3.4 Security and Compliance

  • Preventing fraud and unauthorized access
  • Enforcing our Terms of Service
  • Complying with legal obligations and government requests
  • Investigating and addressing security incidents or misuse

3.5 Legal and Business Operations

  • Backup and disaster recovery
  • Account billing and payment processing (if applicable)
  • Audit trails and compliance records

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union or other jurisdictions with similar data protection laws, we process your information based on:

  • Contract performance: Processing necessary to provide the Service
  • Legal obligation: Compliance with applicable laws and regulations
  • Legitimate interests: Improving our Service, preventing fraud, and business security
  • Consent: Where specifically requested (e.g., marketing communications)

5. Data Retention

5.1 Active Account Data

We retain your account information and production data as long as your account is active. You may request deletion of your account and associated data at any time, subject to any legal retention requirements.

5.2 Deleted Account Data

After account deletion, we will retain aggregated, anonymized data for statistical purposes. Personally identifiable information will be deleted within 30 days, except where retention is required by law.

5.3 Log and Technical Data

Technical logs and usage data are typically retained for 12 months for security and performance analysis purposes.

5.4 Legal Requirements

We may retain certain data longer if required by applicable law or legal process.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (SSL/TLS protocols)
  • Secure authentication mechanisms
  • Regular security audits and penetration testing
  • Access controls and role-based permissions
  • Firewalls and intrusion detection systems

6.2 Limitations

While we implement comprehensive security measures, no system is completely secure. We cannot guarantee absolute security against all threats. You are responsible for maintaining the confidentiality of your login credentials.

6.3 Data Breaches

In the event of a data breach affecting your personal information, we will notify you without unreasonable delay and take appropriate remedial action in accordance with applicable law.

7. Data Sharing and Disclosure

7.1 No Third-Party Sharing for Marketing

We do not sell, rent, lease, or share your personal information with third parties for marketing purposes.

7.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating the Service, including:

  • Cloud hosting and storage providers
  • Payment processors (if applicable)
  • Email and communication service providers
  • Analytics and monitoring services
  • Customer support platforms

These providers are contractually required to protect your information and use it only for the purposes we specify.

7.3 Legal Requirements

We may disclose your information when required by law, court order, or legitimate government request, or when necessary to:

  • Enforce our Terms of Service
  • Protect the security or integrity of the Service
  • Protect the rights, privacy, safety, or property of our Company, users, or the public

7.4 Team Access

Users within your account with appropriate permissions can access production data and team member information necessary for their role. Account administrators control user permissions.

8. User Rights and Choices

8.1 Access and Portability

You have the right to:

  • Access your personal information held by us
  • Request a copy of your data in a portable format
  • Export your production data from the Service

To exercise these rights, contact us using the information in Section 12.

8.2 Correction and Deletion

You have the right to:

  • Correct inaccurate or incomplete information
  • Request deletion of your account and associated personal data (subject to legal retention requirements)
  • Request restrictions on processing

8.3 Opt-Out

You can opt out of:

  • Marketing communications by following the unsubscribe link in emails or updating your preferences
  • Non-essential service notifications through your account settings

8.4 GDPR and Similar Rights

If you are subject to GDPR or similar regulations, you have additional rights, including:

  • The right to be forgotten (with limitations for legal requirements)
  • The right to object to processing
  • The right to lodge a complaint with a supervisory authority

9. Avatar Photos and Uploaded Content

9.1 Storage and Use

Avatar photos are stored securely and used only to:

  • Display your profile within the Service to other authorized users in your account
  • Personalize your account experience

9.2 Your Control

You can upload, replace, or delete your avatar at any time through your account settings. Deletion will remove the image from the Service within a reasonable timeframe.

9.3 No Commercial Use

We will not use your avatar for any commercial purposes or marketing without your explicit written consent.

10. Cookies and Tracking

10.1 Cookies

We use cookies and similar tracking technologies to:

  • Maintain your session and login status
  • Remember your preferences
  • Analyze usage patterns
  • Improve the Service

10.2 Cookie Control

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

11. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

12. International Data Transfers

If you are located outside the country where our servers are located, your data may be transferred to and stored in other countries. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We will implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during transfer.

13. Children's Privacy

The Service is not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information collected
  • Right to opt-out of personal information sales (note: we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us using the information in Section 15.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service following the posting of revised terms means that you accept and agree to the changes.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us at:

Email: info@amphory.com

Response Time: We will make reasonable efforts to respond to privacy-related inquiries within 10 business days.

We are committed to working with you to resolve any privacy concerns.